Business Leadership and Management Skills Diploma

Who should attend?
✓ Personnel who have recently been appointed to a new management or supervisory position
✓ Those who are desirous of a supervisory position or those established supervisors who have not had formal supervisory training
✓ Those who are responsible for managing any type of group or team and representatives of all functional disciplines from any type of industry, business or organization, including the service industry

Objectives:
✓ Understand and develop skills necessary for new managers/supervisors
✓ Learn the importance of managing with strategic thinking
✓ Learn how to set goals and plan effectively and efficiently
✓ Develop ability to establish a customer focus in management
✓ Develop positive interpersonal techniques for better people relationships
✓ Improve their ability to make higher quality decisions
✓ Apply concepts of team building, team performance and motivation
✓ Learn how to establish and maintain time management techniques
✓ Understand the role of stakeholders and learn techniques of stakeholder management
✓ Understand how to develop productive communication techniques
✓ Understand the importance of performance standards, goals and objectives
✓ Develop improvement plans to accomplish work and improve performance