Customer Service (Level 2)

1TRAINING

  • Ratings
  • 4.0
  •  Last updated 12 months ago
  •  ENGLISH

AED 95

AED 495

Duration: Upto 40 Hours
Location: United Kingdom
Delivery: Self paced course

Customer Service is very important, and it plays a role in many industries, such as financial, retail or travel. So having a qualification in customer service will enhance your CV and help you to succeed. This course introduces the fundamentals of excellent customer service and how it can be provided in a range of sectors and situations.
 

Learn for less with 1Training discount courses online! You’ll love 1Training’s excellent quality, competitive prices, and first class learner support. With this excellent discount course you can expect professional qualification, which will enable you to enhance your CV in no time, and for less!
 

What skills am I going to get from this course?
✓ The fundamentals and principles of customer service
✓ Communication skills – both in person and on the telephone
✓ The power of telephone manner and customer service for call centres
✓ How to manage a customer service team, team work and team building
✓ Handling complaints and working with unhappy customers
✓ Internal customer service
✓ How to gain back lost customers
✓ Setting customer service goals and objectives
✓ Various customer service techniques


Course Curriculum
✓ Customer Service Principles
✓ Customer Service Essentials
✓ Setting Customer Service Goals & Objectives
✓ Communication Skills For Customer Service
✓ Customer Service Techniques
✓ How To Manage Customer Service Team
✓ Improving Your Customer Service Leadership
✓ Leading Customer Service Team
✓ Team Working And Team Building
✓ Handling Customer Complains
✓ How To Work With Unhappy Customers
✓ How To Gain Back Lost Customers
✓ Telephone Techniques
✓ Telephone Etiquette
✓ Telephone Customer Service
✓ Power Of Telephone Courtesy
✓ Internal Customer Service
✓ Customer Service At Call Centres


How will I be assessed?
At the end of the course learners will take an online multiple-choice question assessment test. This online multiple-choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
Upon successful completion of this course, all learners will be awarded a FREE e-certificate (PDF format), and can also pay only £19 to receive a printed version of the certificate if they wish.


What Certification am I going to receive?
Those who successfully pass this course will be awarded a Customer Service (Level 2) Certificate. Anyone eligible for certification will receive a FREE e-certificate with NO additional cost.

 

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