Customer Service Diploma

1TRAINING

  • Ratings
  • 4.0
  •  Last updated 12 months ago
  •  ENGLISH

AED 145

AED 595

Duration: Upto 72 Hours
Location: United Kingdom
Delivery: Self paced course

Providing excellent customer service is essential to the long-term viability of every business. Diploma in Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service to the highest level.
 

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What skills am I going to get from this course?
By enrolling to this course, you’ll identify the benefits of great customer service.
✓  In this course, you’ll recognize barriers to the delivery of outstanding customer service.
✓  This course will teach you about different customer behaviour styles.
✓  On completion of this course, you’ll learn how to measure customer satisfaction level.
✓  Having this course, you’ll become masters of customer service techniques.
✓  Logging in to this course, will develop your telephone etiquettes and techniques.
✓  In this course, will gain your techniques for dealing with angry customers.
✓  At the end of this course, you’ll develop a personal action plan to improve your customer service skills.


Course Duration: 
Learners will have 365 days access to their chosen course. The course is self-paced so you decide how fast or slow the training goes. If you need to extend your course access duration, it can be done at any time by extending your subscription.



COURSE CURRICULUM
1. CUSTOMER SERVICE PRINCIPLES
✓  The Value of Customer Good Service
✓  Enhancing Customer Relationship
✓  Dealing with Customer Expectation
✓  Problem Solving
✓  Success of Customer Service
✓  Exercise Files- Customer Service Principles


2. CUSTOMER SERVICE ESSENTIALS
✓  Customer Service Essentials


3. SETTING CUSTOMER SERVICE GOALS & OBJECTIVES
✓  Setting Customer Service Goals & Objectives


4. COMMUNICATION SKILLS FOR CUSTOMER SERVICE
✓  Communication Skills for Customer Service


5. CUSTOMER SERVICE TECHNIQUES
✓  Customer Awareness
✓  Improving Your Customer Service Leadership
✓  Building Teamwork for Customer Service
✓  Exercise Files- Customer Service Techniques


6. HOW TO MANAGE CUSTOMER SERVICE TEAM
✓  Managing Customer Service Quality
✓  Improving Service Delivery
✓  What is Good Customer Service
✓  Exercise Files- How to Manage Customer Service Team


7. IMPROVING YOUR CUSTOMER SERVICE LEADERSHIP
✓  Improving Your Customer Service Leadership


8. LEADING CUSTOMER SERVICE TEAM
✓  Leading Customer Service Team


9. TEAMWORKING AND TEAM BUILDING
✓  Team Working and Team Building


10. HANDLING CUSTOMER COMPLAINS
✓  Handling Customer Complains


11. HOW TO WORK WITH UNHAPPY CUSTOMERS
✓  Dealing with Angry Customers
✓  Learning from Angry Customers
✓  Exercise Files- How to Work with Unhappy Customers


12. HOW TO GAIN BACK LOST CUSTOMERS
✓  How to Gain Back Lost Customers


13. TELEPHONE TECHNIQUES
✓  Telephone Techniques


14. TELEPHONE ETIQUETTE
✓  Telephone Etiquette


15. TELEPHONE CUSTOMER SERVICE
✓  Telephone Customer Service


16. POWER OF TELEPHONE COURTESY
✓  Power of Telephone Courtesy


17. INTERNAL CUSTOMER SERVICE
✓  Internal Customer Service


18. CUSTOMER SERVICE AT CALL CENTRES
✓  The CSR – A Powerful Choice
✓  Getting the Professional Edge
✓  All Important Customers
✓  Building Your Skills
✓  Building Your Skills with Technology
✓  Managing your Attitude


19. SOCIAL INTELLIGENCE
✓  Social Intelligence


20. NEGOTIATION SKILLS
✓  Negotiation Skills


21. TIME MANAGEMENT
✓  Time Management


22. WORK LIFE BALANCE
Work Life Balance


23. STRESS MANAGEMENT AT WORKPLACE
✓  Stress Management at Workplace


24. SAFETY IN THE WORK PLACE
✓  Safety in the Work Place


How will I be assessed?
You will have one Quiz and one Assignment.
You only need to pay £29 for assessment when you submit your assignment.


What Certification am I going to receive?
Those who successfully pass this course will be awarded a Customer Service Diploma. Anyone eligible for certification will receive both FREE e-certificate (PDF format), and printed certificate.

 

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