Customer Service Essential Level 2

Global Edulink

  • Ratings
  • 4.0
  •  Last updated 3 years ago
  •  ENGLISH

AED 295

AED 1,245

Duration: Upto 40 Hours
Location: United Kingdom
Delivery: Self paced course

Are you looking to develop your customer service skills? Give your career a boost with the well-recognised Global Edulink’s Customer Service Essential Training Course. Global Edulink, as a leading training courses provider in the UK, this course allows you to enhance your Customer service skills and prove to employers and recruiters that you’re able to provide Customer service duties to the highest standards.

This Customer Service Essential Training course will develop knowledge and skills in key areas such as delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance and professional development.

This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets. Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.Customer service impacts on all occupational sectors and
this qualification could lead to a wide range of jobs in customer service, including:
✓ Contract Centre Supervisor
✓ Customer Service Team Leader
✓ Customer Relations Advisor
✓ Hotel Manager
✓ Sales Manager

Our online programme is well designed that you feel same as you are in the classroom. Effective mentor support service, reading and study materials including step by step guided tutorial videos, online study platform, and forum build your confidence to study well and guide you to secure your qualification.

At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.

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