Customer Service Skills Diploma

STUDY365

  • Ratings
  • 4.0
  •  Last updated 12 months ago
  •  ENGLISH

AED 195

AED 1,995

Duration: Upto 75 Hours
Location: United Arab Emirates
Delivery: Self paced course

The Diploma in Customer Service will develop knowledge and skills in key areas such as delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance and professional development.

This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets. Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.

Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including:

✓  Contract Centre Supervisor
✓  Customer Service Team Leader
✓  Customer Relations Advisor
✓  Hotel Manager
✓  Sales Manager

 

Our online programme is well designed that you feel same as you are in the classroom. This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week in 365 days (12 months). Effective support service, and study materials including step by step guided tutorial videos build your confidence to study well and guide you to secure your qualification.

Method of Assessment:
At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification:
Successful candidates will be awarded “Diploma in Customer Service”.

Why Choose Us?
✓  Our courses represent outstanding value for money
✓  High quality e-learning study materials and mock exams.
✓  Each course is designed by industry experts, using an innovative interactive learning approach.
✓  Includes step-by-step guided videos tutorials.
✓  Benefit of applying NUS extra Discount Card.
✓  24/7 Access to the Online Learning Portal.
✓  Anytime & Anywhere Learning.
✓  Recognised Accredited Qualification.
✓  Access Course Content on Mobile, Tablet or Desktop.
✓  Study in a user friendly, advanced online learning platform.
✓  Excellent customer service and administrative support.

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