Customer Service & Opera PMS Software-L3-D
Every business wants to provide outstanding customer service in terms of improving their growth and visibility in the industry. Providing customer service does not always come easy to employees. It is a skill that needs to be learned and an art that needs to be mastered. The Advanced Diploma in Customer Service and Opera PMS Software Training is perfect as it teaches learners how to provide this elusive customer service that enables an organisation to enhance their productivity and gain new customers to their fold. The course introduces learners to essential elements of customer service and how it can be applied in positions related to customer service management.
The course covers a range of modules that includes Opera PMS software training that will enable individuals to become professional Hotel Receptionists. It is a complete guide that teaches learners how to use the Opera PMS hotel booking system, engage in front-desk duties, handle challenging customer situations and applying customer service best practices within their job role.
The Diploma in Customer Service and Opera PMS Software Training will enable learners to become efficient in customer service management and ensure they know the tips and techniques to keep customers happy. The course is academically helpful to learners looking to have a career in customer service management.
Who is this Course aimed at?
✓ Customer Service Supervisors and Managers
✓ Anyone who wants to learn about customer service
Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
A recognised qualification at level 2 or above in any discipline
Method of Assessment
This online course will be evaluated through written assignments. In order to complete this programme successfully and gain your professional qualification, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.
Those who successfully completed the course will be awarded the “Level 3 Diploma in Customer Service and Opera PMS Software Training” by ABC Awards and a learner unit summary (which contains the details of the units in your course you have completed). This professional qualification will make you an asset to potential employers and your motivation and commitment to excel your skills will be recognised.
Course Code: QLS-03793
The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.
✓ Written and designed by the industry’s finest expert instructors with over 15 years of experience
✓ Repeat and rewind all your lectures and enjoy a personalised learning experience
✓ Unlimited 12 months access from anywhere, anytime
✓ Save time and money on travel
✓ Learn at your convenience and leisure
✓ Eligible for a NUS discount card
✓ Free Career Support Service
✓ 25% Discount on personal Statement and covering letter writing service
✓ Free Access to Over 150 courses for 2 days (48 hours)
✓ Free access to course before you purchase (For selected courses only)
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