Diploma in Administrative Assistant

Working in an administration role is a great way to get your foot in the door of your chosen industry. There is plenty of room for progression, and administrators often get promoted after 1 or 2 years work experience. You could specialise in HR or finance, work as a PA or even specialise as a Medical Secretary. All of these are great career options which are well-paid and this course is the perfect place to start.

 

Course Curriculum
1. JOB FUNCTIONS AND DESCRIPTION OF A SECRETARY/ AND PA

2. DIARY MANAGEMENT
Diary and Time Management with Outlook
Diary Management

3. BUSINESS REPORTS AND LETTER WRITING
Introduction to Business Report Writing
Exploring Reports
How to Prepare for Writing
Business Writing Skills
Exercise Files: Business Report Writing

4. BUSINESS WRITING

5. COLLABORATIVE BUSINESS WRITING

6. PROPOSAL WRITING

7. BUSINESS ETHICS

8. E-MAILS WRITING TIPS
Introduction to Effective Email Writing
Writing Email Messages
Email Manners

9. HANDLING CONFIDENTIAL DOCUMENTS

10. SUCCESSFUL MEETING MINUTES
Taking Minutes

11. MEETING MANAGEMENT

12. NOTE TAKING
Note Taking
Exercise Files: Note Taking

13. DATA MANAGEMENT, RECORD KEEPING AND FILING
Data Management & Record Keeping

14. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS

15. DELIVERING POSTAL MAIL

16. DICTATING

17. CUSTOMER SERVICE AND TELEPHONE HANDLING SKILLS
Get the facts- ask the right questions
Discuss Solutions- learning to listen
Dealing with difficult customers
Hot Telephone Tips
Customer Service Basics Over the Phone
Developing Inbound & Outbound Telephone Skills
Handling Complaints and Difficult customers

18. TELEPHONE ETIQUETTE

19. ORGANISING A MEETING
Organising a Meeting
Exercise Files: Organising Meeting

20. BOOKKEEPING-

21. INVOICING/PETTY CASH

22. DOCUMENT PROOFREADING

23. QUICKBOOKS FOR PAYROLL MANAGEMENT
Introduction to QuickBooks
Setting up the Employee Payroll
Running the Payroll
Exercise Files: QuickBooks for Payroll Management

24. TIPS FOR SPEED READING

25. CREATING AN EFFECTIVE CV AND COVER LETTER
How to Gather Information for Your CV
Write your CV
CV Writing Tips and Layouts
Different CV Formats
Saving a CV to Different Formats and Online CV Banks
Finishing Your CV
Business Resumes & Job Applications
Exercise Files: Creating an Effective CV

26. TIME MANAGEMENT
Introduction to Time Management
Fundamentals of Productivity
How to Use Your Calendar Effectively
Setting up Priorities and Schedule
Timer Budgeting
Exercise Files: Time Management

27. EVENT PLANNING

28. MOTIVATING EMPLOYEES

29. TYPING SPEED DEVELOPMENT
Effective Typing

30. ADMINISTRATIVE PROCEDURE

31. MICROSOFT WORD
Introduction to Microsoft Word
First Step to MS Word
Text Editing & Formatting
Formatting Paragraph and Pages
Creating Styles, Themes, Number and Bullets
Columns & Tables
Macros and Proofing
Sharing and Reviewing Documents
Modify Word Document

32. MICROSOFT EXCEL-
Getting Started with Microsoft Excel
Data Entering
Creating Formulas and Functions
Formatting
Worksheet Views, Multiple Worksheets and Workbooks
IF, VLOOKUP, and Power Functions, Security & Sharing
Data Management, Data Analysis Tools
PivotTables & Macros
Exercise Files: Microsoft Excel 2016

33. MICROSOFT POWERPOINT
Getting Started with Microsoft PowerPoint
Working with Presentations & Slides
Adding Pictures & Contents to Slides
Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
Preparing & Delivering the Presentation
Reusing and Sharing Presentations
Exercise Files: Microsoft PowerPoint 2016

34. MICROSOFT OUTLOOK
Getting Started with Outlook
Adding and Connecting Accounts, Reading & Organizing Mails
Creating and Sending Mail, Creating and Working with People
Working with Delegates & Calendars
Creating Tasks and Notes, Working with Outlook Data

35. ACCOUNTING AND BOOKKEEPING
Introduction to Basic Accounting
Financial Accounting
Managerial Accounting
Income Taxes
Introduction and Review the Financial Statements
Bookkeeping Process
Transaction and Accounting Equation
The General Ledger

36. BOOKKEEPING-

37. BUDGETS & FINANCIAL REPORTS

38. COMMUNICATION FUNDAMENTALS
Introduction to Communication Fundamentals
Adapting to Audience and Build Trust
Managing Communication Challenges

39. COMMUNICATION STRATEGY

40. EMOTIONAL INTELLIGENCE
Introduction to Emotional Intelligence
Developing Self Awareness & Self-Regulation
Building Awareness with Others
Building Relationship
Exercise Files- Emotional Intelligence

41. ADMINISTRATIVE HUMAN RESOURCES FUNDAMENTALS
Introduction to Administrative HR
Administrative Duties
Recruitment and Selection
Employee Performance Management

42. EMPLOYEE RECRUITMENT

43. LEADERSHIP ESSENTIALS
Understanding Leadership-
Set a Solid Foundation and Direction
Motivate Commitments
Drive for Results
Develop Yourself
Exercise Files- Leadership Essentials

44. MANAGEMENT ESSENTIALS
Understanding Management
Managing People & Performance
Managing the Business Environment
Leading Up and Down the Organisation
How to Create Strong Teams
Motivating Your Team
Enhance Your Career and Communication
Leading Change
Motivating Employees
Building a Better Office
Planning Team Building Retreat
Managing Different Types of Employees
Communicating Ideas
Working on Projects
Improving Yourself
Embracing Self Improvement
Reducing Friction
Creativity & Innovation
Exercise Files- Management Essentials

45. SAFETY IN THE WORK PLACE

Course duration:
From the date you purchase the course, you will have 12 months access to a personalised online study platform. The course is designed so you can go at your own pace and can complete the course in stages, revisiting at any time.

Method of assessment:
Learners will be assessed by online multiple choice exam at the end of the course. The exam is marked instantly, so you will know how you have done straight away.
 

Certification:
Upon successfully completing the course you will be awarded an Administrative Assistant Diploma.