Diploma in Customer Service

Are you looking to develop your customer service skills? Give your career a boost with the well-recognised Global Edulink’s Diploma in Customer Service training qualification. Global Edulink, as a leading training courses provider in the UK, this course allows you to enhance your Customer service skills and prove to employers and recruiters that you’re able to provide Customer service duties to the highest standards.

The Diploma in Customer Service will develop knowledge and skills in key areas such as delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance and professional development.

This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets. Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.

Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including:
✓ Contract Centre Supervisor
✓ Customer Service Team Leader
✓ Customer Relations Advisor
✓ Hotel Manager
✓ Sales Manager

Method of Assessment:
At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification
Successful candidates will be awarded “Diploma in Customer Service”.

Why you choose us;
✓ All the study materials are available in your student portal including Module book, Video, Mock exams and extra supportive materials such as interview tips, CV writing, etc.
✓ Access to Mock exam and mentor supports.
✓ Excellent and flexible mentor supports by our team of experienced tutors/trainers.
✓ Effective and efficient administrative service from our staff for your inquiries.
✓ Comfortable learning access to your student portal.
✓ Instant technical supports and live chat service for your inquiries. This is very helpful for international learners.
✓ Quick results and delivery of your certificate.
✓ Career development services and counselling.
✓ Support for finding a job – You can access and register for our job portal (jobsite) to find the employers.