Effective Customer Communication and Relationship Management
As customer relationship management practices become increasingly sophisticated, modern organizations must develop strong communication and relationship management skills in their employees to ensure sustainable service excellence and generate revenue-boosting sales results. This training course is aimed at equipping participants with practical communication skills in order to build more effective and long-lasting client relationships. The programme explore the key principles of how to win business, offer innovative sales solutions to clients and create and maintain sustainable client relationships through an exploration of key customer relationship and communication techniques. The programme is focuses on high-level communication and relationship management skills. The course is aimed at making participants more confident communicators in order to drive revenue. The programme further address the key personal and inter-personal skills for achieving communication excellence, including listening, questioning, influencing and presenting, to ensure sales pitches are relevant and impactful and lead to lasting client relationships. The training is highly interactive, with plenary presentations, group discussions, learning exercises and an examination of relevant case studies.
By the end of this course the participants will be able to:
✓ Professionally communicate with partners and stakeholders
✓ Appreciate the significance of corporate values on customer communication
✓ Understand the needs and psychology of the customer
✓ Understand the benefits of active listening and questioning skills
✓ Demonstrate critical skills to create memorable sales pitches and presentations
Who should enroll?
This training course is recommended for all those responsible for managing face-to-face relationships with customers that have a significant impact on achieving the organization’s business objectives.
Why train with us
Vital Extra Learning guarantees our clients:
✓ State-of-the-art facilities and training infrastructure
✓ Extended tradition of hand-holding during post engagement
✓ Service delivery through highly seasoned industry experts.
✓ Value for money
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