Duration: Upto 60 Hours
Location: United Kingdom
Delivery: Self paced course
This Hotel Receptionist Training will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist. As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices.
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What skills am I going to get from this course?
By enrolling to this course, you’ll be able to produce standard documents and you’ll learn about difficult customer handling.
✓ Logging in to this course, you’ll gain knowledge in receptionist and telephone handling skills.
✓ Having this course, you’ll learn master key Microsoft Office programs and social media handling.
✓ In this course, you’ll become masters of data management and record keeping.
✓ This course will gain your knowledge in Travel and Accommodation arranging.
✓ On completion of this course, you’ll gain the best management and customer handling skills.
✓ At the end of this course, you’ll become an expert in customer service.
Learners will have 365 days access to their chosen course. The course is self-paced so you decide how fast or slow the training goes. If you need to extend your course access duration, it can be done at any time by extending your subscription.
Additional Course Materials for Hotel Receptionist
✓ Professional Receptionist Training Course Objectives
✓ The 90: 90 Principle to create a powerful first impression
✓ Hot Telephone Tips
✓ Get the facts- ask the right questions
✓ Discuss Solutions- learning to listen
✓ Dealing with difficult customers
✓ Practice good telephone skills
✓ Managing database and company files
✓ Booking or Reservation procedure
✓ Deal effectively with security and safety issues
✓ Successful Meetings & Minutes
✓ Meeting Arrangements
✓ Arranging Business Travel and Accommodation
✓ Email Tutorial
✓ How to use Social Media to promote your company
✓ Minute Taking
✓ Microsoft Excel Tutorial
✓ MS PowerPoint Tips
✓ MS Word Tips & Tricks
How will I be assessed?
At the end of the course learners will take an online multiple-choice question assessment test. This online multiple-choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
Upon successful completion of this course, all learners will be awarded a FREE e-certificate (PDF format), and can also pay only £19 to receive a printed version of the certificate if they wish.
What Certification am I going to receive?
Those who successfully pass this course will be awarded a Hotel Receptionist Certificate. Anyone eligible for certification will receive a FREE e-certificate with NO additional cost.
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