Hotel Receptionist

South London College

  • Ratings
  • 4.0
  •  Last updated 1 year ago
  •  ENGLISH

AED 245

AED 745

Duration: Upto 30 Hours
Location: United Arab Emirates
Delivery: Self paced course

If you aspire to work as a Hotel Receptionist then being fully trained is a must. During this Hotel Receptionist Training course we aim to provide practical knowledge, so that when you finish the course successfully you will be fully prepared for work. The course is divided into helpful modules which will transform you into a professional Hotel Receptionist.
 

Develop excellent customer service skills, call handling skills and how to deal with difficult customers. In addition, we will teach you all of the responsibilities of a successful Receptionist, including database management, how to use social media in business, and essential IT skills. This qualification will show prospective employers that you can perform Receptionist duties to an advanced level, so you will be more employable and can start the career you’ve always wanted.
 

At South London College, we aim to provide everything you need to learn effectively, with our convenient online platform. Everyone should have the opportunity to learn and develop, no matter what their situation, so our course material is produced by skilled teachers, who have years of experience. Students can request support from a tutor whenever they need it and can access the learning portal 24 hours a day, 7 days a week, anywhere in the world.
 

Course Curriculum

1. DOWNLOAD MATERIAL

Additional Course Materials for Hotel Receptionist
MS Word Tips & Tricks
2. MODULE 01

The 90: 90 Principle to create a powerful first impression
Professional Receptionist Training Course Objectives
Hot Telephone Tips
Get the facts- ask the right questions
Discuss Solutions- learning to listen
3. MODULE 02

Practice good telephone skills
Managing database and company files
Booking or Reservation procedure
Deal effectively with security and safety issues
Successful Meetings & Minutes
Meeting Arrangements
Arranging Business Travel and Accommodation
Arranging Business Travel and Accommodation
Email Tutorial
How to use Social Media to promote your company
Minute Taking
Microsoft Excel Tutorial
MS PowerPoint Tips



Course duration:
From the date you purchase the course, you will have 12 months access to a personalised online study platform. The course is designed so you can go at your own pace and can complete the course in stages, revisiting at any time.


 

Method of assessment:
Learners will be assessed by online multiple choice exam at the end of the course. The exam is marked instantly, so you will know your result straight away.


 

Certification:
Upon successfully completing the course you will be awarded Certificate in Hotel Receptionist Training.

 

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