IATA Passenger Ground Service

Zabeel International Institute of Management & Technology

  • Ratings
  • 4.0
  •  Last updated 1 year ago
  •  ENGLISH

AED 2,900

Duration: Upto 36 Hours
Location: United Arab Emirates
Delivery: Onsite course

Learning Outcome of IATA PGS
✓  Understand how Airlines and Airports operate in relation to the provision of IATA PGS
✓  Interpret the respective regulatory requirements related to passenger and baggage transport
✓  Understand how computer reservations and departure control systems operate
✓  Ensure safe and secure passenger and baggage transport
✓  Learn Airport Ground Handling
✓  Provide superior customer service in a demanding customer-facing environment
✓  Learn about the latest technological innovations in PGS
✓  Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel

Who needs the IATA PGS?
✓  Anyone wishing to start a career as a Passenger Service Agent
✓  Airline passenger service staff
✓  Ground Handling Agents’ passenger ground services staff
✓  Airport operators staff providing passenger services
✓  Civil Aviation Authorities’ staff providing passenger ground services
✓  Those who work in airport ground handling sector and also the aviation sector

Passenger Ground Services-PGS Training/ Certificate Course Content
✓  Introduction to Airport & Airline operations
✓  Computer Reservations (CRS) and Departure Control Systems (DCS) functions
✓  Passenger and Baggage check-in procedures (Airport & off-site)
✓  Conditions of passenger & baggage carriage, boarding procedures and flight close-out messaging
✓  Dangerous Goods regulations awareness for passenger service agents
✓  Managing passenger interactions
✓  Aviation security procedures for passenger & baggage transport
✓  Enhanced passenger facilitation, latest innovations and career opportunities in IATA PGS
✓  The Airport Ground Handling and the latest technological innovations in PGS

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