IATA Passenger & Airport handling

MNR Talent and Skill Development Institute

  • Ratings
  • 4.0
  •  Last updated 3 years ago

AED 4,950

AED 5,000

Duration: Upto 36 Hours
Location: United Arab Emirates
Delivery: Onsite course

Customer service skills and principles, Passenger Service Delivery Model, Dealing with difficult customers and situations, Industry rules and guidelines, IATA manuals, automated Baggage rules, gate procedures, baggage services etc.

 All Airline and ground staffs, Passenger service managers, Handling agents and other customer service personnel, customer service instructors and anyone who wants to get into the airline industry.    

Upon completion, you will be able to respond professionally to customer requests and complaints, Comply with passenger and baggage handling standards, Use and endorse e-tickets, Manage irregular operations and execute strategies to get back on track quickly.

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