IATA Passenger & Airport handling
- Last updated 3 years ago
Customer service skills and principles, Passenger Service Delivery Model, Dealing with difficult customers and situations, Industry rules and guidelines, IATA manuals, automated Baggage rules, gate procedures, baggage services etc.
All Airline and ground staffs, Passenger service managers, Handling agents and other customer service personnel, customer service instructors and anyone who wants to get into the airline industry.
Upon completion, you will be able to respond professionally to customer requests and complaints, Comply with passenger and baggage handling standards, Use and endorse e-tickets, Manage irregular operations and execute strategies to get back on track quickly.
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