ITIL® Practitioner

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  • 4.0
  •  Last updated 3 years ago
  •  ENGLISH

AED 289

AED 499

Duration: Upto 8 Hours
Location: United Kingdom
Delivery: Self paced course

ITIL® Practitioner Course Overview: The ITIL® Practitioner is comprehensive course designed to help individuals implement service improvements within an

The ITIL® Practitioner is comprehensive course designed to help individuals implement service improvements within an organisation. The course is practical and will give learners insight into the ITIL philosophy and guiding principles. Learner will gain knowledge in service improvement approach, organisational change management and metrics and measurement.  It is a hands-on course that offers individuals first-hand knowledge on new competencies based on metrics and change management. The course aims to make individuals understand the effectiveness of providing outstanding customer service satisfaction.

The ITIL® Practitioner course takes on a comprehensive approach to enable organisations to improve their services and align them with their business goals and requirements.

The ITIL® Practitioner course is aimed at enabling individuals who are qualified in this course to in turn help their organisations achieve business goals.  The ITL Practitioner is worth 3 credits and will take learners a step close to achieving the ITIL Expert qualification. Additionally, it is worth 15 points towards the ITIL digital badge which is a part of the ITIL membership programme. It is a globally recognised course and accredited to a training organisation and learners will be issued an internationally recognised qualification following full completion of the ITIL Orientation course. Learners can progress to the next level of the ITIL scheme upon completing the Practitioner course. The course is globally recognised and accredited to a training organisation and you will be issued an internationally recognised qualification following full completion of The ITIL® Practitioner course.

Who is this Course aimed at?
✓The course is aimed at professionals in IT development
✓IT operations managers
✓IT service delivery managers

Entry Requirement     
The course requires that learners have followed the ITIL Foundation training course.

Method of Assessment
At the end of the ITIL® Practitioner course you will be required to take a multiple choice question assessment test comprising of 40 questions within
135 minutes duration. The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, open book.If it is an official exam you will have to purchase it separately on the relevant website.

Certification     
Those who successfully complete the exam will be awarded the certificate in ITIL® Practitioner.

Access Duration
The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Other Benefits
✓ Written and designed by the industry’s finest expert instructors with over 15 years of experience
✓ Repeat and rewind all your lectures and enjoy a personalised learning experience
✓ Gain access to quality video tutorials
✓ Unlimited 12 months access from anywhere, anytime
✓Save time and money on travel
✓Learn at your convenience and leisure
✓Quizzes, tests mock exams, practice exams to ensure you are 100% ready
✓Eligible for a NUS discount card
✓Free Career Support Service
✓25% Discount on personal Statement and covering letter writing service
✓Free Access to Over 150 courses for 2 days (48 hours)
✓Free access to course before you purchase (For selected courses only)


 

 

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