ITIL®Service Offerings & Agreements
The ITIL Intermediate Module – This Service Offerings and Agreements course will offer an in-depth level of knowledge and skills which are needed in order to build up and deploy relevant IT service offerings as well as agreements. The expertise to carry out this process so that the service user needs are met effectively without having any effect on the business goals of the company are taught in this module effectively.
The ITIL Intermediate Module – Service Offerings and Agreements course discusses review of service offerings activities and agreements.
The ITIL Intermediate Module – Service Offerings and Agreements course will teach service offerings and make sure that the key stakeholders will know exactly what to expect when dealing with Service Offerings and Agreements. This is very suitable for those who have to improve the customer satisfaction consistently in business. This module on Service Offerings and Agreements is worth 4 credits in order to achieve the minimum of 17 credits required prior to entering the final step of the ITIL Expert Level. The course is globally recognised and accredited to a training organisation and learners will be issued an internationally recognised qualification following full completion of the ITIL Intermediate: Service Offerings and Agreements course.
Who is this Course aimed at?
✓ IT Operations Managers
✓ Service Desk Managers
✓ IT Professionals
The course requires that learners have an understanding of the ITIL Foundation course
Method of Assessment
At the end of the ITIL Intermediate: Service Offerings and Agreements course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.
Those who successfully complete the exam will be awarded the certificate in ITIL Intermediate: Service Offerings and Agreements.
The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.
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