- Last updated 2 years ago
ITIL has now become a Global standard which mandatory in many organizations. ITIL processes must coordinate with entire SDLC including configuration management, change management etc. ITIL 4 expands the scope of the world’s leading best practice framework for IT to incorporate many new ways of working, including Agile, LEAN, DevOps, and other innovative approaches.
In this course you will learn the core aspects of the ITIL Framework and how to use it to improve the quality of services you deliver to your customers. For those who are not familiar with IT competency, you’re learning Journey begins with an understanding of IT Service Management (ITSM) a process-based framework for the support and delivery of quality IT services.
Up skill their knowledge and as well as gain the necessary competencies to standardize and deliver high-quality IT services, with the goal of improvising the IT service management standards. The course opens the doors for moving up for progressing ones’ career to senior roles in IT and IT project management.
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