ITIL Foundations V3
AED 345
AED 1,245
Information Technology Infrastructure Library (ITIL Foundations V3)
Information Technology Infrastructure Library ITIL is the most widely-accepted and trusted approach to IT service management in the world, providing a cohesive set of global best practices drawn from the public and private sectors internationally that focuses on aligning IT services with the needs of business. In its current form, ITIL is published as a series of five core volumes, each of which covers a different ITSM life cycle stage. Although ITIL underpins ISO/IEC 20000 (the International Service Management Standard for IT service management), there are some differences between the ISO 20000 standard and the ITIL framework.
On our course, you’ll learn about the full life cycle of ITIL which includes:
✓ Details of the ITIL qualification
✓ An introduction to service management and its technology
✓ Service strategy, design, transition, operation, and continual service improvement
Course Description:
This online training course is comprehensive and designed to cover the key topics listed under the course curriculum section below. This course has been designed for 06 guided learning hours.
Certification:
Successful candidates will be awarded a certificate in Information Technology Infrastructure Library (ITIL Foundation V3).
Examination Format:
40 multiple choice examination questions
26 marks required to pass (out of 40 available) – 65%
60 minutes’ duration
Closed book
PLEASE NOTE:
The official Exam is not included must be purchased separately.
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