Information Technology Infrastructure Library (ITIL) V3

"ITIL (The IT Infrastructure Library) is essentially a series of documents that are used to aid the implementation of a life cycle framework for IT Service Management. This customizable framework defines how Service Management is applied within an organization. It also aligned with the international standard, ISO 20000. 

ITIL is organized into a series of five volumes (the books): Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. These, in turn, describe a closed loop feedback system that provides feedback throughout all areas of the life cycle. The volumes continue to provide a framework of best practice disciplines that enable IT Services to be provided effectively. To obtain copies of these sets, see the right-hand panel.

The ITIL foundation certification sets the baseline for understanding the move to an IT service management model. Whether it is required by your organization, for personal resume enhancement, or even to move into another type of IT role, an ITIL certification should be on your task list.

Training is totally based on real-time case studies and develop you on strategic implementation in your organization. ITIL Training also helps you for knowing the standards and its guidelines regarding the service management industry. Further, you are being developed for exam preparation and enabled you as professional personnel in the market. The ITIL V3 Foundation training comprises the following areas.

✓  Service Strategy
✓  Service Design
✓  Service Transition
✓  Service Operation
✓  Continual Service Improvement