Information Technology Infrastructure Library

This course will help you to pass the Information Technology Infrastructure Library (ITIL) – Service Operations exam with flying colours! Our course has been created by a qualified professional and is in line with the official exam, so you will be receiving learning material and teaching which has been specifically tailored to guarantee your success. With helpful and concise modules to improve your networking knowledge and skills, and effective tutoring, you’ll be passing the exam in no time!

Course Description:
This online training course is comprehensive and designed to cover the key topics listed under the curriculum.

Course Curriculum

1: SERVICE OPERATION INTRODUCTION
1. Introduction
2. Syllabus Exam Overview And Testing Tips
3. Service Operation Introduction

2: SERVICE MANAGEMENT AS A PRACTICE
1. Service Management As A Practice

3: SERVICE OPERATION PRINCIPLES
1. Service Operation Principles

4: SERVICE OPERATION PROCESS
1. Service Operation Process
2. Incident Management
3. Problem Management
4. Request Fulfillment

5: COMMON SERVICE OPERATION ACTIVITIES
1. Common Service Operation Activities

6: ORGANIZING FOR SERVICE OPERATION
1. Organizing For Service Operation
2. Roles

7: TECHNOLOGY CONSIDERATIONS
1. Technology Considerations

8: SERVICE OPERATION
1. Implementation Of Service Operation
2. Challenges Risks And Critical Success Factors
3. Conclusion

Course Duration:
You will have 12 Months access to your online study platform from the date you purchased the course. The course is self-paced so you decide how fast or slow the training goes. You can complete the course in stages revisiting the training at any time.

Method of Assessment:
At the end of the course, learners will take an online multiple choice question assessment test (please be aware, this is not the official exam). The online test is marked straight away, so you will know immediately if you have passed the course.

Certification:
Successful candidates will be awarded a certificate for Information Technology Infrastructure Library (ITIL) – Service Operations.

(This course is not included the official certificate.)