Office Admin & Reception Skills course
Duration: Upto 40 Hours
Location: United Kingdom
Delivery: Self paced course
The Diploma in Office Admin & Reception Skills provides students the hands-on training in various key administrative areas of a business or a working environment. You will be trained in word processing, spread sheets, PowerPoint and other relevant software, as well as bookkeeping concepts, computerized accounting and administrative skills.
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What skills am I going to get from this course?
By enrolling to this course, you’ll learn how to conduct administrative procedures.
In this course, you’ll learn how to produce standard documents.
This course will teach you about report and letter writing.
On completion of this course, you’ll learn master key Microsoft Office programs.
Having this course, you will become masters of data management and record keeping.
Logging in to this course, you’ll develop your typing speed.
This course gives you the knowledge in CV and cover letters writing.
In this course, you’ll gain the best management, receptionist and customer service skills.
At the end of this course, you can be the motivator of your employees.
Learners will have 365 days access to their chosen course. The course is self-paced so you decide how fast or slow the training goes. If you need to extend your course access duration, it can be done at any time by extending your subscription.
1. DEVELOPING CUSTOMER SERVICE SKILLS
✓ Professional Receptionist Training Course Objectives
✓ The 90: 90 Principle to create a powerful first impression
✓ Hot Telephone Tips
✓ Get the facts- ask the right questions
✓ Discuss Solutions- learning to listen
✓ Dealing with difficult customers
2. BUSINESS REPORTS AND LETTER WRITING
✓ Business Writing Skills
✓ Introduction to Business Report Writing
✓ Exploring Reports
✓ How to Prepare for Writing
✓ Exercise Files: Business Report Writing
3. E-MAILS WRITING TIPS
✓ Introduction to Effective Email Writing
✓ Writing Email Messages
✓ Email Manners
4. TYPING SPEED DEVELOPMENT
5. TIPS FOR SPEED READING
Tips for Speed Reading
6. MICROSOFT WORD
✓ Introduction to Microsoft Word
✓ First Step to MS Word
✓ Text Editing & Formatting
✓ Formatting Paragraph and Pages
✓ Creating Styles, Themes, Number and Bullets
✓ Columns & Tables
✓ Macros and Proofing
✓ Sharing and Reviewing Documents
✓ Modify Word Document
✓ Exercise Files: Microsoft Word 2016
7. MICROSOFT EXCEL
✓ Getting Started with Microsoft Excel
✓ Data Entering
✓ Creating Formulas and Functions
✓ Worksheet Views, Multiple Worksheets and Workbooks
✓ IF, VLOOKUP, and Power Functions, Security & Sharing
✓ Data Management, Data Analysis Tools
✓ PivotTables & Macros
✓ Exercise Files: Microsoft Excel 2016
8. MICROSOFT POWERPOINT
✓ Getting Started with Microsoft PowerPoint
✓ Working with Presentations & Slides
✓ Adding Pictures & Contents to Slides
✓ Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
✓ Preparing & Delivering Speech
✓ Reusing and Sharing Presentations
✓ Exercise Files: Microsoft PowerPoint 2016
9. MICROSOFT OUTLOOK
✓ Getting Started with Outlook
✓ Adding and Connecting Accounts, Reading & Organizing Mails
✓ Creating and Sending Mail, Creating and Working with People
✓ Working with Delegates & Calendars
✓ Creating Tasks and Notes, Working with Outlook Data
10. MICROSOFT ACCESS
✓ Introduction to MS Access
✓ Creating Tables & Setting up Properties
✓ Creating Forms & Reports
✓ Working with Macros, Integrating Access with Office Suite
✓ Database Management
✓ Exercise Files- Microsoft Access 2016
11. DIARY MANAGEMENT
✓ Diary Management
✓ Diary and Time Management with Outlook
12. HANDLING CONFIDENTIAL DOCUMENTS
Handling Confidential Documents
13. JOB FUNCTIONS AND DESCRIPTION OF OFFICE ADMIN/ MANAGER
Job functions and Description of Office Administrator and Manager
14. SUCCESSFUL MEETING MINUTES
15. NOTE TAKING
Exercise Files: Note Taking
16. DOCUMENT PROOFREADING
17. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS
Appointment Booking and Arrange an Interview
18. DELIVERING POSTAL MAIL
Delivering Postal Mail
20. ORGANISING A MEETING
✓ Organising a Meeting
✓ Exercise Files: Organising Meeting
21. DATA MANAGEMENT, RECORD KEEPING AND FILING
Data Management & Record Keeping
22. EVENT PLANNING
Event Planning Essentials
23. ARRANGE BUSINESS TRAVEL & ACCOMMODATION
Arranging Business Travel and Accommodation
✓ Introduction to Accounting
✓ Financial & Managerial Accounting
25. QUICKBOOKS FOR PAYROLL MANAGEMENT
✓ Introduction to QuickBooks
✓ Setting up the Employee Payroll
✓ Running the Payroll
✓ Exercise Files: QuickBooks for Payroll Management
26. INVOICING/PETTY CASH
Invoicing and Petty cash
27. SUPERVISING AND MONITORING THE OFFICE WORKS
Supervising and monitoring the office works
28. TIME MANAGEMENT
Introduction to Time Management
Fundamentals of Productivity
How to Use Your Calendar Effectively
Setting up Priorities and Schedule
Exercise Files: Time Management
29. MOTIVATING EMPLOYEES
30. CREATING AN EFFECTIVE CV AND COVER LETTER
✓ Business Resumes & Job Applications
✓ How to Gather Information for Your CV
✓ Write your CV
✓ CV Writing Tips and Layouts
✓ Different CV Formats
✓ Saving a CV to Different Formats and Online CV Banks
✓ Finishing Your CV
✓ Exercise Files: Creating an Effective CV
How will I be assessed?
✓ You will have one Quiz and one Assignment.
✓ You only need to pay £29 for assessment and certification when you submit your assignment.
What Certification am I going to receive?
Those who successfully pass this course will be awarded an Office Admin and Reception Skills Diploma. Anyone eligible for certification will receive both FREE e-certificate (PDF format), and printed certificate.
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