Operational Support & Analysis (OSA)

The ITIL Intermediate Operational Support & Analysis enables learners to master the key ITIL processes that are required to create a stable IT infrastructure that can focus on achieving business objectives. It will focus on practical application of ITIL concepts, organisational structure, functions and process activities related to OSA.

The ITIL Intermediate Operational Support & Analysis Official Exam will enable individuals to take the exam at a cost lower than the other providers. It is an Exam Only package deal for learners who have completed the ITIL Foundation examination and Operational Support & Analysis lifecycle course.

The ITIL Intermediate Operational Support & Analysis qualification is highly recommended for individuals who want to have a career as an IT Operations Manager, IT Security Manager, Database Administrator or Configuration Manager. The Exam Only package comes complete with vouchers for the ITIL Operational Support & Analysis exam. Individuals who successfully complete the examination will be awarded an official ITIL Intermediate Operational Support & Analysis certificate. Discounted prices available, limited offer! Hurry Today!

Who is this Course aimed at?
✓ The course is aimed at IT Operations Manager.
✓ Database Administrator
✓ Availability Manager
✓ Problem Manager
✓ Individuals working in roles within service based business models who want to enhance their knowledge of concepts, functions and processes related to service operation.

Entry Requirement    
The course requires that learners have an understanding of the ITIL Foundation course.

Method of Assessment
At the end of the ITIL Intermediate: Operational Support & Analysis course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an
instant grade. The pass mark is 70%, closed book.

Certification     
Those who successfully complete the exam will be awarded the certificate in ITIL Intermediate: Operational Support & Analysis.