Operational Support & Analysis course

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  • 4.0
  •  Last updated 3 years ago

AED 249

AED 499

Duration: Upto 7 Hours
Location: United Kingdom
Delivery: Self paced course

The ITIL Intermediate Operational Support & Analysis enables learners to master the key ITIL processes that are required to create a stable IT infrastructure that can focus on achieving business objectives. It will focus on practical application of ITIL concepts, organisational structure, functions and process activities related to OSA.

The ITIL Intermediate Operational Support & Analysis Official Exam will enable individuals to take the exam at a cost lower than the other providers. It is an Exam Only package deal for learners who have completed the ITIL Foundation examination and Operational Support & Analysis lifecycle course.

The ITIL Intermediate Operational Support & Analysis qualification is highly recommended for individuals who want to have a career as an IT Operations Manager, IT Security Manager, Database Administrator or Configuration Manager. The Exam Only package comes complete with vouchers for the ITIL Operational Support & Analysis exam. Individuals who successfully complete the examination will be awarded an official ITIL Intermediate Operational Support & Analysis certificate. Discounted prices available, limited offer! Hurry Today!

Course Curriculum
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Who is this Course aimed at?

✓The course is aimed at IT Operations Manager.
✓Database Administrator
✓Availability Manager
✓Problem Manager
✓Individuals working in roles within service based business models who want to enhance their knowledge of concepts, functions and processes related to service operation.

Entry Requirement    
The course requires that learners have an understanding of the ITIL Foundation course.

Method of Assessment
At the end of the ITIL Intermediate: Operational Support & Analysis course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.

Those who successfully complete the exam will be awarded the certificate in ITIL Intermediate: Operational Support & Analysis.

Progression and Career Path
Once you successfully complete ITIL Intermediate: Operational Support & Analysis you will be qualified to work in the following positions. The ITIL qualification will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to https://www.payscale.com is given below.

IT Operations Manager – (average UK yearly salary: £45,830)
IT Security Manager – (average UK yearly salary: £50,201)
Database Administrator – (average UK yearly salary: £29,937)
Configuration Manager   – (average UK yearly salary: £37,147)
IT Project Manager – (average UK yearly salary: £42,385)
Others Jobs you can get

Network Support
System Software
Application Support


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