Planning, Protection & Optimization (PPO)

The ITIL® Intermediate: Planning, Protection & Optimisation course focuses on the practical application of PPO practice to achieve IT service continuity, capacity, availability and information security. The course provides in-depth knowledge on how to develop individual and organisations’ understanding of the ITIL service design process. Individuals will be able to ensure that user needs are met through new and updated services, technology architecture, service management systems and measurement systems. The primary objective of the course is to enable capacity, availability, continuity in IT services and demand management.

The ITIL® Intermediate: Planning, Protection & Optimisation course will discuss PPO in the context of service life-cycle, service design basics and service optimisation.

The ITIL® Intermediate: Planning, Protection & Optimisation course will give learners the skills and knowledge required to plan, implement and optimise design service processes in the ITIL service capability. The PPO course is worth 4 credits with learners having to achieve a minimum of 17 credits required before the final step of ITIL Expert Level. The course is globally recognised and accredited to a training organisation and you will be issued an internationally recognised qualification following full completion of the ITIL Intermediate: Planning, Protection & Optimisation course.

Who is this Course aimed at?
✓ The course is aimed at Security Managers and Security Administrators.
✓ Change Manager
✓ Application Support / Network Support
✓ Availability Manager
✓ Individuals working in roles within service based business models who want to enhance their knowledge of concepts, functions and processes related to service operation.

Entry Requirement   
The course requires that learners have an understanding of the ITIL® Foundation course.

Method of Assessment
At the end of the ITIL® Intermediate: Planning, Protection & Optimisation course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.

Certification     
Those who successfully complete the exam will be awarded the certificate in ITIL® Intermediate: Planning, Protection & Optimisation.

Access Duration
The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.