Principles of Customer Service

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  •  Last updated 12 months ago
  •  ENGLISH

AED 1,795

AED 2,245

Duration: Upto 220 Hours
Location: United Kingdom
Delivery: Self paced course
Would you like to achieve an excellent online accredited UK qualification, which will demonstrate a high level of skill and knowledge? Look no further than this fantastic NCFE Level 3 Certificate in Principles of Customer Service online course. This qualification is suitable for learners aged 16 and above. This qualification provides learners with the knowledge required by employers to work in a range of different environments in a customer service role. Learners will have knowledge of principles and practices of effective customer service, including customer retention, resolving customer complaints and problems as well as understanding how customer service delivery affects customer expectations. This qualification is suitable for use within a Study Programme. Qualification type: Level 3 Certificate Qualification title: NCFE Level 3 Certificate in Principles of Customer Service Accreditation status: Accredited Level: 3 Guided Learning Hours (GLH): 220 Total Qualification Time (TQT): 240 Qualification number (QN): 60170736 Course Curriculum: Module 01: Understand the Customer Service Environment Module 02: Principles of Business Module 03: Understand how to Resolve Customer’s Problems or complaints Module 04: Understand Customers and Customer Retention Module 05: Understand How to Monitor customer Service Interactions and Feedback Module 06: Understand Equality, Diversity and Inclusion in the Workplace Module 07: Understand how to Manage Performance and Conflict in the Workplace Method of Assessment: To be awarded the NCFE Level 3 Certificate in Principles of Customer Service learners are required to successfully complete 4 mandatory units and 3 optional units. Internally assessed and externally moderated portfolio of evidence. Each learner is required to create a portfolio of evidence which demonstrates achievement of all the learning outcomes and assessment criteria. There is no extra charge for assessment. Certification: Successful learners will be awarded a NCFE Level 3 Certificate in Principles of Customer Service. Awarding Body: NCFE is a national Awarding Organisation, passionate about designing, developing and certificating diverse, nationally recognised qualifications and awards. These qualifications contribute to the success of millions of learners at all levels, bringing them closer to fulfilling their personal goals. Last year alone, over 340,000 learners from over 2,000 colleges, schools and training organisations chose NCFE 
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