Reception and Switchboard Diploma


  • Ratings
  • 4.0
  •  Last updated 3 years ago

AED 145

AED 995

Duration: Upto 75 Hours
Location: United Kingdom
Delivery: Self paced course

This Diploma in Reception and Switchboard Training will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist. As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices.

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What skills am I going to get from this course?
By enrolling to this course, you’ll be able to produce standard documents and you’ll learn about difficult customer handling.
✓  Logging in to this course, you’ll gain knowledge in receptionist and telephone handling skills.
✓  Having this course, you’ll learn master key Microsoft Office programs and social media handling.
✓  In this course, you’ll become a master of data management and record keeping.
✓  This course will gain you the knowledge in Travel and Accommodation arranging.
✓  On completion of this course, you’ll gain the best management and customer handling skills.
✓  At the end of this course, you’ll become an expert in customer service.

Course Duration: 
Learners will have 365 days access to their chosen course. The course is self-paced so you decide how fast or slow the training goes. If you need to extend your course access duration, it can be done at any time by extending your subscription.



Course Materials Receptionist Training

✓  Professional Receptionist Training Course Objectives
✓  The 90: 90 Principle to create a powerful first impression
✓  Hot Telephone Tips
✓  Get the facts- ask the right questions
✓  Discuss Solutions- learning to listen
✓  Dealing with difficult customers

✓  Practice good telephone skills
✓  Managing database and company files
✓  Booking or Reservation procedure
✓  Deal effectively with security and safety issues
✓  Meeting Arrangements
✓  Successful Meetings & Minutes
✓  Organizing a Meeting
✓  Arranging Business Travel and Accommodation

✓  Email Tutorial
✓  How to use Social Media to promote your company
✓  How to write a formal letter
✓  How to write Business Memo
✓  Business Writing and Memos
✓  Minute Taking
✓  Taking Minutes
✓  Microsoft Excel Tutorial
✓  MS PowerPoint Tips
✓  MS Word Tips & Tricks
✓  Microsoft Outlook

How will I be assessed?
You will have one Quiz and one Assignment.
You only need to pay £29 for assessment when you submit your assignment.

What Certification am I going to receive?
Those who successfully pass this course will be awarded a Reception and Switchboard Training Diploma. Anyone eligible for certification will receive both FREE e-certificate (PDF format), and printed certificate.

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