Secretary & PA Diploma

1TRAINING

  • Ratings
  • 4.0
  •  Last updated 12 months ago
  •  ENGLISH

AED 145

AED 595

Duration: Upto 45 Hours
Location: United Kingdom
Delivery: Self paced course

This Secretary & PA Diploma will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a secretary or Personal Assistant. As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices.
 

Learn for less with 1Training discount courses online! You’ll love 1Training’s excellent quality, competitive prices, and first class learner support. With this excellent discount course you can expect professional qualification, which will enable you to enhance your CV in no time, and for less!
 

What skills am I going to get from this course?
By enrolling to this course, you’ll become an expert in customer service.
✓  In this course, you’ll learn receptionist and telephone skills.
✓  This course will teach you how to produce standard documents.
✓  Logging in to this course, you’ll learn master key Microsoft Office programs
✓  Having this course, you’ll become masters of data management and record keeping.
✓  This course will gain your knowledge in appointment booking and interview arranging.
✓  On completion of this course, you’ll learn about difficult customer handling.
✓  At the end of this course, you’ll gain best management skills.


Course Duration: 
You will have 365 days access to your online study platform from the date you purchased (enrolled) the course. The course is self-paced so you decide how fast or slow the training goes. If you need to extend your course access duration, it can be done at any time by extending your subscription.


 

COURSE CURRICULUM


1. JOB FUNCTIONS AND DESCRIPTION OF A SECRETARY/ AND PA
✓  Job functions and Description of a Secretary/ PA


2. DIARY MANAGEMENT
✓  Diary Management
✓  Diary and Time Management with Outlook


3. BUSINESS REPORTS AND LETTER WRITING
✓  Business Writing Skills
✓  Introduction to Business Report Writing
✓  Exploring Reports
✓  How to Prepare for Writing
✓  Exercise Files: Business Report Writing


4. E-MAILS WRITING TIPS
✓  Introduction to Effective Email Writing
✓  Writing Email Messages
✓  Email Manners


5. HANDLING CONFIDENTIAL DOCUMENTS
✓  Handling Confidential Documents


6. SUCCESSFUL MEETING MINUTES
✓  Taking Minutes


7. NOTE TAKING
✓  Note Taking
✓  Exercise Files: Note Taking


8. DATA MANAGEMENT, RECORD KEEPING AND FILING
✓  Data Management & Record Keeping


9. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS
✓  Appointment Booking and Arrange an Interview


10. DELIVERING POSTAL MAIL
✓  Delivering Postal Mail


11. DICTATING
✓  Dictating


12. CUSTOMER SERVICE AND TELEPHONE HANDLING SKILLS
✓  Customer Service Basics Over the Phone
✓  Get the facts- ask the right questions
✓  Discuss Solutions- learning to listen
✓  Dealing with difficult customers
✓  Developing Inbound & Outbound Telephone Skills
✓  Hot Telephone Tips


13. ORGANISING A MEETING
✓  Organising a Meeting
✓  Exercise Files: Organising Meeting


14. BOOKKEEPING
✓  Introduction to Accounting
✓  Financial & Managerial Accounting
✓  Taxes


15. INVOICING/PETTY CASH
✓  Invoicing and Petty cash


16. DOCUMENT PROOFREADING
Document Proofreading


17. QUICKBOOKS FOR PAYROLL MANAGEMENT
✓  Introduction to QuickBooks
✓  Setting up the Employee Payroll
✓  Running the Payroll
✓  Exercise Files: QuickBooks for Payroll Management


18. TIPS FOR SPEED READING
✓  Tips for Speed Reading


19. CREATING AN EFFECTIVE CV AND COVER LETTER
✓  Business Resumes & Job Applications
✓  How to Gather Information for Your CV
✓  Write your CV
✓  CV Writing Tips and Layouts
✓  Different CV Formats
✓  Saving a CV to Different Formats and Online CV Banks
✓  Finishing Your CV
✓  Exercise Files: Creating an Effective CV


20. TIME MANAGEMENT
✓  Introduction to Time Management
✓  Fundamentals of Productivity
✓  How to Use Your Calendar Effectively
✓  Setting up Priorities and Schedule
✓  Timer Budgeting
✓  Exercise Files: Time Management


21. MOTIVATING EMPLOYEES
✓  Motivating Employees


22. TYPING SPEED DEVELOPMENT
✓  Effective Typing


23. MICROSOFT WORD
✓  Introduction to Microsoft Word
✓  First Step to MS Word
✓  Text Editing & Formatting
✓  Formatting Paragraph and Pages
✓  Creating Styles, Themes, Number and Bullets
✓  Columns & Tables
✓  Macros and Proofing
✓  Sharing and Reviewing Documents
✓  Modify Word Document
✓  Exercise Files: Microsoft Word 2016


24. MICROSOFT EXCEL
✓  Getting Started with Microsoft Excel
✓  Data Entering
✓  Creating Formulas and Functions
✓  Formatting
✓  Worksheet Views, Multiple Worksheets and Workbooks
✓  IF, VLOOKUP, and Power Functions, Security & Sharing
✓  Data Management, Data Analysis Tools
✓  PivotTables & Macros
✓  Exercise Files: Microsoft Excel 2016


25. MICROSOFT POWERPOINT
✓  Getting Started with Microsoft PowerPoint
✓  Working with Presentations & Slides
✓  Adding Pictures & Contents to Slides
✓  Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
✓  Preparing & Delivering the Presentation
✓  Reusing and Sharing Presentations
✓  Exercise Files: Microsoft PowerPoint 2016


26. MICROSOFT OUTLOOK
✓  Getting Started with Outlook
✓  Adding and Connecting Accounts, Reading & Organizing Mails
✓  Creating and Sending Mail, Creating and Working with People
✓  Working with Delegates & Calendars
✓  Creating Tasks and Notes, Working with Outlook Data


How will I be assessed?
✓  You will have one Quiz and one Assignment.
✓  You only need to pay £29 for assessment when you submit your assignment.


What Certification am I going to receive?
Those who successfully pass this course will be awarded a Secretary & PA Diploma. Anyone eligible for certification will receive both FREE e-certificate (PDF format), and printed certificate.

 

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