Service Desk Courses

International Training Institute

  • Ratings
  • 4.0
  •  Last updated 3 years ago

AED 4,200

Duration: Upto 24 Hours
Location: United Arab Emirates
Delivery: Onsite course

CA Service Desk Manager (CA SDM) enables you to prevent service disruptions, better manage change risks, and provide a 360-degree view into your IT services. This industry-proven solution with its comprehensive feature set is now delivered on-premise or on-demand for unprecedented flexibility.

CA SDM is a versatile, comprehensive IT service support solution designed to help you deliver superior end-user support through tight integrations with request, incident, problem, change,knowledge and service asset and configuration management processes. CA SDM takes advantage of the growing use of social media with its tight integration with CA Open Space, an easy-to-use collaboration add-on that brings people and knowledge together to brainstorm, solve problems and share information. This native Web 2.0 application is delivered as a service and enables your users to self-help and resolve issues without having to submit an incident.

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