Telephone Etiquette and Communication Strategies

Whether you work in an office, in a customer service role, in management or even if you have no work experience, being able to communicate effectively is vital. This course aims to give practical knowledge and skills, so you can communicate effectively and understand telephone etiquette. Employees who know how to handle the diverse situations using skill and professionalism, are an asset to any organisation. Give yourself an advantage over your competition with a well-recognised qualification on your CV.

Learning with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

Method of Assessment:
At the end of the course learners will take an online multiple choice questions assessment test. This online multiple choice questions test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification:
Successful candidates will be awarded a Mastering Telephone Etiquette and Communication Strategies certificate.

Benefits you will gain:
By enrolling in to this course, you’ll get:
✓ High quality e-learning study materials and mock exams.
✓ Tutorials/materials from the industry leading experts.
✓ Includes step-by-step tutorial videos and an effective, professional support service.
✓ 24/7 Access to the Learning Portal.
✓ Benefit of applying NUS extra Discount Card.
✓ Recognised Accredited Qualification.
✓ Access Course Content on Mobile, Tablet or Desktop.
✓ Study in a user friendly, advanced online learning platform.
✓ Excellent customer service and administrative support.