Receive Visitors
 ✓  greet visitors appropriately
 ✓  determine visitor needs in a professional manner
 ✓  maintain visitor register
 ✓  offer refreshments to visitors where appropriate
 ✓  direct visitors to correct person
 ✓  ensure back up when absent from reception desk

Answer Phone Calls
 ✓  answer and address incoming phone calls in a timely and polite manner
 ✓  clearly determine the purpose of the call
 ✓  ​​​​​​​deal with queries and provide correct information
 ✓  ​​​​​​​forward calls to appropriate person
 ✓  take and deliver messages accurately and completely

Manage Mail
 ✓  ​​​​​​​sort and distribute incoming mail
 ✓  ​​​​​​​prepare outgoing mail for pick-up or courier
 ✓  organize courier deliveries

Clerical
 ✓  ​​​​​​​photocopy and collate documents
 ✓  ​​​​​​​fax documents 
 ✓  ​​​​​​​file documents accurately
 ✓  ​​​​​​​maintain equipment and report any malfunctions
 ✓  monitor, control and order office supplies

Organize Meetings
 ✓  ​​​​​​​book meeting room
 ✓  ​​​​​​​inform participants
 ✓  ​​​​​​​set up meeting room with necessary stationery and equipment
 ✓  organize catering for meeting

Secretarial Support
 ✓  ​​​​​​​prepare correspondence and documents
 ✓  ​​​​​​​update databases
 ✓  ​​​​​​​organize mailings
 ✓  ​​​​​​​prepare and maintain spreadsheets
 ✓  schedule and follow up on appointments

Reception Area Maintenance
 ✓  ​​​​​​​keep reception area clean and neat
 ✓  maintain and organize reading material

RECEPTIONIST ROLES AND RESPONSIBILITIES SUMMARY.
​​​​​​​ ✓  ​​​​​​​Greet clients and visitors with a positive, helpful attitude.
 ✓  ​​​​​​​Assisting clients in finding their way around the office.
 ✓  ​​​​​​​Announcing clients as necessary.
 ✓  ​​​​​​​Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
 ✓  ​​​​​​​Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.
 ✓  ​​​​​​​Preparing meeting and training rooms.
 ✓  ​​​​​​​Answering phones in a professional manner, and routing calls as necessary.
 ✓  ​​​​​​​Assisting colleagues with administrative tasks.
 ✓  ​​​​​​​Performing ad-hoc administrative duties.
 ✓  ​​​​​​​Answering, forwarding, and screening phone calls.
 ✓  ​​​​​​​Sorting and distributing mail.
 ✓  ​​​​​​​Hiring, managing, and developing the junior administrative team.
 ✓  ​​​​​​​Provide excellent customer service.
 ✓  Scheduling appointments.